Welcome to the support page for vuduo2, the mobile app for accessing and controlling your Enigma2 set-top box via OpenWebIf. If you're experiencing issues or have questions, we're here to help.
If you need assistance, please email us at vuduo2@novotech.co.uk. Include details about your issue, such as:
We aim to respond within 48 hours during business days.
vuduo2 is a mobile app that allows you to view, manage, and play recordings from your Enigma2-based set-top box (STB) using the OpenWebIf interface. It supports features like movie listing, playback, downloading, and remote control.
1. Ensure your Enigma2 STB is connected to your network and OpenWebIf is enabled.
2. Download vuduo2 from the App Store.
3. Enter your STB's IP address and credentials in the app settings.
4. Subscribe to the monthly plan via the App Store for full access.
Common issues include:
- Incorrect IP address or port.
- OpenWebIf not enabled on your STB.
- Network connectivity problems (ensure your device and STB are on the same network).
- Firewall blocking the connection.
Try restarting your STB and app, or check your STB's OpenWebIf settings.
Subscriptions are managed through the Apple App Store. You can subscribe monthly for access to all features. Cancel anytime via your Apple ID settings. For billing issues, contact Apple Support.
Ensure MobileVLCKit is properly integrated (it's used for media playback). Check your network speed, as streaming requires a stable connection. If downloading, verify storage space on your device.
View our Privacy Policy and Terms of Service.
If the app crashes or freezes:
- Update to the latest version of vuduo2.
- Restart your device.
- Clear the app cache if available, or reinstall the app.
For persistent issues, contact support with logs if possible.
We welcome your feedback! Send suggestions to vuduo2@novotech.co.uk. Currently, there are no official forums, but check the App Store reviews for user tips.
Last updated: October 04, 2025